Please help us help you!
We strive to put our clients' and their communication needs first and foremost. To help us do this, we try to keep our admin, processes, scheduling and billing as straightforward as possible. It comes down to working together to do our best to show up when we say we will and communicate when needed. More details regarding our cancellation and payment policies can be found under rates.
COVID Level two protocols
Our current protocols can be found here.
As a member of both the New Zealand Speech-language Therapists' Association (NZSTA) and the American Speech-Language-Hearing Association (ASHA), I abide by their codes of ethics which can be viewed here and here. Where these codes differ, I defer to the code pertinent to the relevant geographic region.
Child Protection Policy
Child dignity, safety and wellbeing are paramount. When working with schools and other organisations our first point of contact is the site's designated person for child protection whenever possible, however we retain our responbility to report concerns. We strive to use clinical judgment and are aware that many indicators of neglect or abuse can also be solely related to medical conditions and various disabilities. You can download our current policy as a PDF or view it online here
Shannon's police vet and child safety checks were indepedently checked (all clear!) in November 2019 by CVcheck. These documents are available upon request.
Health and Safety Policy
We aim to use common sense and balance a need for safety with adventure, fun, sensory needs and reasonable risks taking during play. You can find our current policy or online here or as a downloadable PDF.
Clinical information shared during assessments and treatment sessions is treated as confidential, with the following exceptions:
- When you give your consent,
- When required by a court of law, and
- In cases of suspected neglect or abuse.
Client files are stored on password protected locations including laptops and mobile devices. Our clinic also uses password protected cloud based services to store information and media including Dropbox, Google Drive, and Vimeo. Some personal information (names, addresses, phone numbers, and email address) are saved within the invoicing software (Xero) and you can request a personalised code if you prefer. You can request a copy of any information at any time.
Often it is beneficial to collaborate and consult with other professionals supporting a client. If you would like us to be able to discuss your specific case with others, please let us know, ideally in writing. We strongly believe in communication and collaboration between other health and school professionals whenever possible within the limits set by you.
I also share relevant clinical anecdotes, stripped of all identifying information, in the following situations:
- During conversations with a clinician's professional support network who also abide by the same rules of confidentiality. I engage in peer supervision and discuss clinical practice with my clinical supervisor(s) several times a year ensuring that client names and idenity are protected.
- With other families and schools - but this is limited to general techniques, resources, and information that other clients or families have found useful. Stories and anecdotes can be powerful to help change attitudes and also help other families feel less isolated. We limit the use of such information sharing to situations in which it is reasonable to assume that information is pertinent, unlikely to be found independently, and very unlikely to be linked to a specific individual. If in doubt, we do not share.
Photos and videos are frequently used as part of therapy. These files are treated as confidential and are not shared unless the client or parents/guardians give explicit permission.
Media on this website is protected and and all rights are reserved. It should not be copied, altered, re-used, or downloaded without express written permission from Inclusive Communication Ltd. Unless of course the photo is of you or your immediate family, in which case, by all means please save a copy for yourself if you don't already have one.
On this website, including the blog, only photos that capture positive moments in a respectful manner are included. Identifiable photos are only posted with the express, written permission of clients or their parents. Unidentifiable photos in which a client's face is obscured due to camera focus, angle, and/or image size are only used if permission has previously been given for educational purposes.
If anyone recognises themselves in a photo and wishes it to be removed from this site, they are welcome to contact us to request us to do so. Thank you to the many families who have kindly given permission for Shannon Hennig and/or Inclusive Communication to share photos of themselves or their children.
Changes to these policies
We reserve the right to change our terms and conditions as needed.