Rates

Rates are reviewed twice a year and may need to be adjusted to reflect changes in transportation costs.

Families and not-for-profits

  • Hour long sessions: $115 per hour including GST and local travel
  • 30 minute sessions: $ 85 per hour including GST and local travel

These rate are reflective of travel costs to Wellington, Lower Hutt, and Porirua. For clients further away, there may be an additional travel surcharge.  Please contact us directly for group session rates.  We also have set aside several appointments on a sliding scale because we are committed to serving the entire community, regardless of current financial pressures. 

Schools, businesses, disability services, and organisations

Our rates vary for training, workshops, and consultation. Our standard workshop rates are $660 for a half day and $945 for a full day and may vary depending on your unique needs. Pleae contact us to discuss your specific needs and we can prepare a quote.   Many groups have applied for grants to help realise projects (including staff and peer training) and we are happy to collaborate with grant writing.

Schools may be interested in the Ministry of Education’s Professional Learning and Development (PLD) Service which funds approved faciliators. Shannon Hennig's facilitator profile can be found here.

Appointment length and format

Therapy session format depend on your situation typically 30-60 minutes for therapy and 1-1.5 hours for initial assessments. These typically are scheduled in your home or your child's school/kindy.  We also work in the community and are happy to consider sessions at workplaces, playgrounds, at volunteer sites, or anywhere else communication difficulties are arrising.

Typically part of a session is reserved for discussion or to allow everyone to practice various support techniques. The proportion of time dedicated to hands-on therapy activities and consultation will vary from session to session.

We request that one family member or relevant person be available to observe therapy and participate in activities to ensure that they understand how to encourage and support communication throughout the week.

We also offer half day sessions at a lower hourly rate. These are most appropriate for therapy targeting functional communication and dynamic assessment. These appointments allow for a more natural interaction across a wider range of activities and include lots of hands on coaching of communication partners. These typically last about 2-3 hours and you can expect at least an hour of hands on interaction as well as opportunities for family members and communication partners to try new techniques with the guidance of a therapist.

Phone consultations - $35

Phone and skype consults are typically scheduled for 20 minutes, and can be booked during the day or evening as our schedule allows.

Clinical consults via the telephone or skype is only available for clients we have seen in the last 4 months. There is no obviously charge to call to share successes, ask questions about our service, or give us feedback.

Payment

Payment by bank transfer is preferred. Cash is also accepted. An invoice will be emailed to you following the session via Xero accounting software (unless you request otherwise). We reserve the right to charge a late fee and cease treatment if outstanding payments remain unpaid. Statements are available by request.

Scheduling and cancellations

If you need to reschedule, please let us know as soon as possible. Appointments that are missed or cancelled with less than 24 hours notice are considered last-minute cancellations unless due to illness.  A last minute cancellation fee equal to 50% of the normal rate will be charged.   

If you need to miss an appointment due to illness or unforeseen circumstances, please contact us via email or text as soon as possible and we will do our best to reschedule the appointment. Please keep in mind that this may not always be possible given our commitments to other clients and the distances we often travel to see them.

Illness

If you know we are travelling to see you and suspect that you or your child may be coming down with something, please leave us a message the night before so we know to call you before driving to the appointment.

Clinicians also are responsible for monitoring that their own fitness and health is sufficient for work. This means that on occasion a session may need to be cancelled at short notice due to illness or unforeseen life events.

If you believe your clinician may have been exposed to a contagious disease during an appointment (i.e., if you or a family member becomes ill shortly after an appointment), please contact us in case we are scheduled to see any clients with suppressed immune systems later that week.