Rates are reviewed twice a year and may need to be adjusted to reflect changes in transportation costs.

2020 rates for families and not-for-profits:

These rate are reflective of travel costs to Wellington, Lower Hutt, and Porirua. For clients further away, there typically is an additional travel surcharge.

Please contact us directly for group sessions.

Schools, businesses, disability services, and organisations

Our rates vary for training, workshops, and consultation. Please contact us to discuss your needs and we can prepare a quote.

Schools may be interested in the Ministry of Education’s Professional Learning and Development (PLD) Service which funds approved faciliators. Shannon Hennig's facilitator profile can be found here.

Appointment length and format

Therapy session format depend on your situation typically 30-60 minutes for therapy and 1-2 hours for initial assessments.

An AAC assessment typically requires 3-8 sessions depending on how many different options need to be trialled. If public funding is sought, an assessment report is required and typically is takes 2-3 hours.

Typically some time is reserved for discussion or to allow everyone to practice various support techniques. The proportion of time dedicated to hands-on therapy activities and consultation will vary from session to session.

We request that one family member or relevant person be available to observe therapy and participate in activities to ensure that they understand how to facilitate communication throughout the week.

We also offer half day sessions at a lower hourly rate. These are most appropriate for therapy targeting functional communication and dynamic assessment. These appointments allow for a more natural interaction across a wider range of activities and include lots of hands on coaching of communication partners. These typically last about 2-3 hours and you can expect at least an hour of hands on interaction as well as opportunities for family members and communication partners to try new techniques with the guidance of a therapist.

Phone consultations

Phone and skype consults are typically scheduled for 20-60 minutes, and can be booked during the day or evening as our schedule allows.

Clinical consults via the telephone or skype is only available for clients we have seen in the last 4 months. There is obviously no charge to call to share successes, ask questions about our service, or give us feedback.

Payment

Payment by bank transfer is preferred. Cash is also accepted. An invoice will be emailed to you following the session via Xero accounting software (unless you request otherwise). We reserve the right to charge a late fee (5% payment owed) and cease treatment if outstanding payments remain unpaid. Statements and receipts are available by request.

Scheduling and cancellations

If you need to reschedule, please let us know as soon as possible. Appointments that are missed or cancelled with less than 24 hours notice are considered last-minute cancellations. A last minute cancellation fee equal to 75% of the normal rate may be charged.

If you need to reschedule, please contact us via email or text as soon as possible and we will do our best to reschedule the appointment. Please keep in mind that this may not always be possible given our commitments to other clients and the distances we often travel to see them.

Illness

If you know we are travelling to see you and suspect that you or your child may be coming down with something, please text us the night before so we know to contact you before driving to the appointment - this will allow us to waive the last minute cancellation fee (or only charge for our transport if we have already left).

Clinicians also are responsible for monitoring that their own fitness and health is sufficient for work. This means that on occasion a session may need to be cancelled at short notice due to illness or unforeseen life events.

If you believe your clinician may have been exposed to a contagious disease during an appointment (i.e., if you or a family member becomes ill shortly after an appointment), please contact us in case we are scheduled to see any clients with suppressed immune systems later that week.